What does it say when a customer drops off a plate of homemade chocolate chip cookies with their final payment? It just might mean we have the most thoughtful customers in the world!
After this particular customer received three other bids for the painting project for their 3,500 square-foot home located in Stevenson Ranch, CA, we were selected as the trusted painting professional. The scope of the work included all the common living space areas, like the entry, the living room, the dining room, the kitchen, the family room, the hallways, the powder bathroom and a tall stairwell area. Most of the walls were to be painted using Dunn Edwards Paint color Muslin DE6228. This color was recently featured in a book called “Simply A Renaissance: 2013 Color Trends.“
After completing the above areas and some of a few sunbaked wood shutters on the front exterior of the home, we received this text from the homeowner: “The ALLBRIGHT 1-800-PAINTING experience was great!” The painters were very polite and professional. The color looks fresh and new and changed the whole look of our house. We couldn’t be happier. I still can’t believe they got it done in two days. It would have taken my husband months. It’s great!!! Thank you so so much!”
Seriously, I can’t tell you how wonderful it is to be working with happy customers. This isn’t an uncommon event either. This happens quite often. If you remember, Dr. Meisel dropped off a case of his favorite wine in the same month that someone else dropped off gifts with their payment at our offices, too. When someone takes the time to do such nice things like these, it must also mean they’ve enjoyed their “ALLBRiGHT 1-800-PAINTING experience” so much so that they didn’t want to just write and tell us, but they wanted to go the extra mile to show us through gifts of kindness, too.
It’s just more proof that we are doing all the things our customers expect and maybe just a little more, too. “Expect Brilliance” and “Painting Happiness” are two catchphrases we speak of often in our promise to our clients and in the training of our employees. Now, we don’t ever expect our customers to do these types of things, but every once in awhile it’s good to be reminded and know that we are living up to who we say we are.
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